You may return most new, unwashed items with uncut tags sold by Colorfulkoala within 30 days of delivery for a full refund.

Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your account:

1. In the "Email" field, enter your email address, and then click"Continue"
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.
3. lf your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request"
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.After the product is returned, you receive a refund.

Free returns are only available within the United States.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.


There are certain situations where we cannot offer you a refund or exchange

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Haven't provided with your tracking number via Return Center

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact-us@colorfulkoala.com

Cancellations
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. If you want to cancel your order, please send us an email at contact-us@colorfulkoala.com

If you cancel your order AFTER it has been shipped, please follow our Return Policies. The cancellation will have to be treated as a Return with all applicable fees.


Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact-us@colorfulkoala.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.