All addresses within the continental United States enjoy free standard shipping with no minimum spend.
For Guam, Hawaii, Puerto Rico and all other countries worldwide, free shipping applies on orders over $50.

You can cancel or modify your order for free before shipment. Once the order is shipped, no changes or cancellations can be made. You may return or exchange items after delivery if needed.

After your order ships, you will receive a tracking number via email. You can check real-time shipping status on our website or tracking platform. TRACK

Please check your mailbox, parcel locker, or ask neighbors first. If the package is still missing, contact our customer support at info@colorfulkoala.com, and we will investigate and resolve the issue for you.

Please take clear photos of the defective/wrong goods together with the shipping label, then contact our customer service at info@colorfulkoala.com. We will provide solutions including free reshipment, full refund or partial compensation for you.

International orders (especially those shipped to Canada) may incur local import duties or taxes, which are responsible by the buyer according to local customs policy.

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.